Customer information
Shipping & returns
Clear information about delivery, returns and what to do if something isn’t right with your order.
Shipping within Australia
Orders are sent using trackable delivery services. Available shipping methods and the exact cost for your order are shown at checkout.
Where an express option is available, it can be selected separately at checkout.
International delivery
International shipping availability depends on the destination and the shipping options currently enabled in our store.
If you are ordering from another country and checkout does not offer a delivery option, please contact Wendy before placing your order.
Change-of-mind returns
Our current voluntary change-of-mind policy provides a 30-day window from purchase, provided the item is unused, in the same condition it was received and, where applicable, in its original packaging.
Return shipping for a change-of-mind return is normally the customer’s responsibility. Please contact us before sending an item back so we can confirm the return details.
Faulty, damaged or incorrectly described items
Your rights under the Australian Consumer Law are not limited by our voluntary returns policy. If an item is faulty, damaged, unsafe or does not match its description, please contact us so we can assess the appropriate remedy.
Depending on the circumstances, remedies may include a repair, replacement or refund as required by applicable consumer law.
How to contact us
Email wendy@thefreshgreenbag.com.au or use our contact form. For an existing order, include your order number and a brief explanation of the issue.